Privacy Policy

1. Introduction

LSGB ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the LSGB mobile application ("App").

By using the App, you agree to the collection and use of information as outlined in this policy. If you do not agree, please do not use the App.

2. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Aadhar number

b. Sensitive Data (If Applicable)

• Health-related data (for menstrual cycle tracking or surveys)
• Any other data explicitly provided with consent

c. Audio Data

• Voice messages or voice notes you record for chat purposes

d. Device and App Usage Information

• Device type, OS version, app version
• Crash logs and performance data (collected via analytics tools like Firebase)

3. How We Use Your Information

• Provide and improve the App’s functionality
• Enable chat features, including voice message recording
• Send push notifications (e.g., reminders, responses, updates)
• Respond to user support requests
• Analyze menstrual cycle data and provide helpful suggestions
• Comply with legal and regulatory requirements

4. Health and Cycle Data

• Menstrual cycle dates
• Symptoms (e.g., cramps, mood, discharge)
• Mood swings and emotional changes
• Flow intensity (e.g., light, medium, heavy)
• Fertility and ovulation tracking

5. Microphone Access and Audio Recording

The App requests the android.permission.RECORD_AUDIO permission solely to:

• Allow users to record and send voice messages within chats

Audio recording is:

• User-initiated only
• Not stored beyond what is needed to deliver the message
• Not used for background listening or surveillance
• Encrypted during transmission

You may revoke microphone access anytime via your device settings, though it may limit chat functionality.

6. Push Notifications

We may send push notifications to your device for the following purposes:

• Survey reminders
• Chat updates or responses
• New Article, Video, Survey and Webinar Notifications

You can manage or disable notifications via your device settings.

7. How We Share Your Information

We do not sell, rent, or share your personal data with third parties except:

• When required by law
• When necessary to operate core services (e.g., Firebase, secure hosting)

All third-party tools are carefully selected to comply with privacy regulations.

8. Data Retention and Security

Your data is stored securely and retained only for as long as needed for the purposes described. We use:

• Encryption (in transit and at rest)
• Secure authentication and access controls

In case of a data breach, affected users will be notified as required by law.

9. Your Rights and Choices

You may:

• Access, update, or delete your personal data
• Opt-out of non-essential notifications
• Withdraw consent for data processing (subject to limitations)

You can manage these preferences via the App or by contacting support.

10. Cookies and Tracking Technologies

We may use cookies or local storage to improve performance and experience. You can manage cookie settings in your device preferences.

11. Third-Party Links and Services

The App may link to third-party websites or tools. We are not responsible for their privacy practices, so please review their policies separately.

12. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us for removal.

13. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated via:

• In-app notifications
• Email (if applicable)

We recommend reviewing this page periodically for updates.

14. Account Deletion

You may request full account deletion directly from the App by navigating to:

Login → Sidebar → Delete Account

Once you confirm deletion:

• Your personal information will be permanently removed
• This includes your account credentials, chat history, and any saved health-related data

If you need help, you can also contact us at thinkalhll@gmail.com.

15. Contact Us

📍 LSGB Support Team
📧 thinkalhll@gmail.com
📞 +91-471 2354949
🌐 https://www.lifecarehll.com